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Email: Customer Service Dep. service@modabridal.co.uk
REFUND & RETURN
REFUND & RETURN
REFUND & RETURN

Returning & Replacement & Refund

Return & Exchange Policy

Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the dress that we made meets your requirement. Try your dress on as soon as possible without removing the tags, altering, or washing the dress.

For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video to our customer service department. Once it is verified, you can send the item back to us (customer assumes the shipping cost) only after you get our permission, and we will give you the corresponding refund.


If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.


·                                 Request:

·                                 1. Items received within 7 days from the delivered date.

·                                 2. Items received unused, undamaged and in original package.

·                                 3. Return shipping fee is paid by buyer if the item is returned.

·                                 4.The round-trip freight is paid by buyer if the item needs exchanged.

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